Blogs & Publications

Expert insights and thought leadership in case management — from Christina Shollack and the Case Management Society of America (CMSA)

Dear Christina,

We asked – and you delivered.

On Friday, the Michigan State Legislature passed the Silver Alert legislation!

The legislation will now head to the Governor and she’s expected to sign the bill into law.

This is a great victory that was made possible by the relentless action of our advocates here in Michigan.

This was not an easy victory.

It took many years of action for us to achieve this outcome, but in the end our advocate’s stories and passion won.

This Silver Alert legislation will provide law enforcement the ability to notify the public by text message of a missing senior or vulnerable adult.

Around 6 in 10 people with dementia will wander. Wandering can quickly become life threatening due to exposure, traffic hazards, dehydration, or confusion. The first 24 hours are critical in safely recovering a missing vulnerable adult. Silver Alerts are designed to quickly locate missing older adults, especially those with Alzheimer’s disease, dementia, or other cognitive impairments.

We’d like to thank our sponsors of the Silver Alert legislation, State Senator Mallory McMorrow (D) and State Representative Gina Johnsen (R), for their leadership in passing this important legislation.

We thank you for your support and passion.

If you’d like to sign up to do more advocacy volunteering please click here.

Sincerely,

Jamie Mitchell
Executive Director
Alzheimer’s Association Michigan Chapter

FEATURED BOOK

The Many Faces of Case Management: Volume 2: A Tapestry of Blogs: A Curated Collection of Reflections from CMSA

In Volume 2 of The Many Faces of Case Management, the Case Management Society of America once again brings together a powerful collection of stories from professionals across the country who are shaping the future of case management every day.

These blogs offer more than insight. They offer connection.

Written by case managers working across diverse settings and specialties, this collection captures the realities of the profession with honesty, compassion, and authenticity. Within these pages, readers will find stories of perseverance, innovation, advocacy, and human connection that reflect both the challenges and the profound rewards of this work.

FEATURED PUBLICATION

The Caregiver Crisis: How Case Managers Can Prepare Families for High Turnover in Home Care

This article addresses the critical issue of high caregiver turnover in home healthcare, citing that caregiver turnover rates reached an alarming 79% in Q4 2024. This turnover disrupts patient care continuity and increases risks of medication errors and hospital readmissions.

Key Recommendations for Case Managers:

Transparency: Inform families about turnover realities upfront to manage expectations
Family Education: Coach families to support caregivers through clear communication, proper feedback channels, and setting appropriate boundaries
Critical First 72 Hours: Emphasize that success often depends on the initial three days, recommending families discuss expectations regarding dress code, pet care, phone usage, and housekeeping before services begin
Communication Strategy: Help families identify agency contacts (supervisor, scheduler, nurse manager) for proper issue escalation

The author stresses that while turnover is systemic, case managers can mitigate impact through education and preparation, balancing “assertiveness with kindness, courtesy, and empathy.”

About the Author

Christina Shollack owns Cornerstone Case Management & Consulting with 28+ years of nursing and case management experience, specializing in catastrophic injury cases. Her expertise in complex medical case management and commitment to patient advocacy has established her as a thought leader in the field.

CMSA Blog

Latest posts from the Case Management Society of America

The Surprising Connection Between Letterboxing and Case Management

Explores how the outdoor treasure-hunting hobby of letterboxing mirrors key principles of healthcare practice and patient navigation.

Returning People to Work Starts with Returning Them to Life

Addresses mental health recovery and workplace openness — as mental health conversations become more open, case managers play a vital role in whole-person recovery.

10 Reasons You Should Attend the CMSA Annual Conference in Las Vegas

Makes the case for attending the CMSA Annual Conference, emphasizing that staying current in case management best practices matters across all healthcare settings.

Have a Question for Christina?

If something you read resonated with you, or if you'd like to learn how Christina can support your situation, reach out — she responds personally to every message.